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What is the response time for inquiries and follow-ups?
We promise to respond to all client inquiries within 24 working hours. For urgent matters, you can directly call your dedicated account manager, and we will provide immediate assistance. Our team is familiar with major global time zones to ensure efficient communication with clients from all countries.
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How to track the order progress?
After order confirmation, we will assign a dedicated account manager to you, who will take the initiative to update progress information at key nodes such as production, shipment and logistics via email, WhatsApp, WeChat and other channels. You can also log in to the client-exclusive portal to check the order status in real time.
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How to handle sudden changes in international trade policies (such as tariff adjustments and export restrictions)?
We have a professional risk control team that monitors global trade policy dynamics in real time. In case of policy changes, we will notify you immediately and provide alternative solutions (such as adjusting product specifications to meet new regulations and changing transportation routes) to minimize the impact on your orders.
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Can you provide relevant materials to prove the company's strength (such as factory scale and production capacity)?
Yes. We can provide factory real-scene videos, production line photos and third-party audit reports (such as SGS audit reports) to intuitively show our production capacity and management level. Meanwhile, we welcome clients to visit our factory with advance appointment.
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How to solve technical or quality problems after receiving the goods?
Our after-sales team provides 24/7 all-round support. After receiving feedback on problems, we will respond quickly and provide reasonable solutions such as maintenance and replacement based on the actual situation to protect clients' rights and interests.
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What international logistics methods do you provide? Can you handle customs clearance on behalf of clients?
We support three international logistics methods: sea freight, air freight and international courier (DHL/FedEx/UPS). We can handle export customs clearance procedures on behalf of clients and provide a full set of customs clearance documents such as commercial invoices, packing lists and certificates of origin; under FOB/CIF terms, we cooperate with long-term and high-quality logistics partners to ensure efficient and smooth transportation.
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What are the production lead times for standard products and customized products respectively?
In-stock orders for standard products can be shipped within 48 hours; mass production takes 10-15 working days. The lead time for customized products is 15-30 working days, and the lead time for special specification products can be determined through separate negotiation.
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Can you provide detailed product technical data?
Yes. On demand, we can provide Product Technical Data Sheets (TDS), detailed specifications, processing flow charts and inspection reports to assist you in completing local market product certification and application selection.
